FAQ – Frequently Asked Questions

Dedicated to Making Your Experience Smooth

Account and Profile

Manage Your Profile and Personalize Your Sportifyer® Experience

How do I create an account?

Click "Sign Up" at the top right corner of the homepage, enter your details, and confirm via email.

Is an account required to place an order?

No, but creating an account allows you to track orders, manage returns, and enjoy a quicker checkout experience.

How do I update my profile information?

Log in, go to "Account Settings," and edit your personal details.

Can I save my address and payment information?

Yes, you can securely store your shipping address and payment methods for faster checkouts.

How do I delete my account?

Contact our customer support team if you wish to permanently delete your account.

How do I reset my password?

Click "Forgot Password" on the login page, and follow the email instructions to reset it.

Browsing and Product Information

Find the Right Sportifyer® Products and Learn More About Our Offerings

How do I browse products on the website?

You can browse products by category from the main navigation menu or use the search bar for specific items.

How do I find my size?

Each product page has a size guide to help you choose the right fit. If you have questions, our support team is here to assist.

Are there any special features in your clothing?

Yes, Sportifyer® clothing features qualities like durability, breathability, hypoallergenic materials, and colorfastness. Check individual product descriptions for detailed features.

Are all your products Made in India?

Absolutely! We take pride in offering products that are entirely crafted in India with locally sourced materials.

What materials are used in your products?

We use premium, eco-friendly materials selected for comfort and quality. Check product descriptions for specific details on fabrics.

Ordering

How to Place, Edit, or Cancel Your Sportifyer® Orders

How do I place an order?

Select a product, choose your size and color, then add it to your cart and proceed to checkout.

Can I edit my order after it’s placed?

Orders can be modified within 24 hours. Contact support as soon as possible to request changes.

How do I cancel my order?

Orders may be canceled within 24 hours. After that, it may be too late, as the order is being prepared.

Can I order out-of-stock items?

Unfortunately, we cannot fulfill out-of-stock items. You may sign up for restock notifications on the product page.

Will I receive a confirmation email after placing an order?

Yes, you will receive an order confirmation email once your purchase is complete.

Payments and Security

Safe, Secure, and Flexible Payment Options with Sportifyer®

What payment methods are accepted?

We accept major credit and debit cards, PayPal, and other secure online payment options.

Can I use multiple payment methods?

Currently, we only accept one payment method per order.

Is it safe to enter my payment information on your website?

Yes, we use SSL encryption and other secure protocols to protect your information.

Do you offer cash on delivery (COD)?

At this time, we do not offer COD. All payments are processed online.

Will I be charged immediately after placing an order?

Yes, payment is processed as soon as your order is confirmed.

Do you store my payment information?

Only if you choose to save it securely in your account for future purchases. Otherwise, we do not store payment details.

Shipping and Delivery

Get Your Sportifyer® Order, Wherever You Are

What are the available shipping options?

We offer standard and express shipping. Specific options and rates are shown at checkout.

Do you ship internationally?

Yes, we ship worldwide. Shipping rates for international orders are calculated at checkout.

How long does shipping take?

Standard shipping takes 5-7 business days domestically, while international times vary.

Can I track my order?

Once shipped, you’ll receive a tracking link via email or you can track through our "Track My Order" page.

Do you ship to PO Boxes or APO addresses?

We currently ship to physical addresses only, but please contact support if you have specific delivery needs.

Returns and Exchanges

Easy Returns and Exchanges for Your Sportifyer® Purchases

What is your return policy?

We accept returns within 7 days of delivery for items that are unworn and in original condition.

How do I start a return?

Contact customer support for assistance, and we’ll guide you through the return process.

Do I need to pay for return shipping?

Return shipping fees may apply depending on location. Contact support for more details.

Can I exchange an item?

Yes, we offer exchanges for size or color adjustments. Contact support within 7 days to arrange.

How long does it take to process a refund?

Refunds are processed within 5-7 business days after receiving the returned item.

Will I be notified once my return is processed?

Yes, we will send a confirmation email once your return is completed.

Clothing Features and Quality

Discover the Quality and Comfort of Sportifyer® Clothing

Are your fabrics eco-friendly?

Yes, we strive to use sustainable and eco-friendly materials in our products.

Are Sportifyer® clothes durable?

Yes, our clothing is designed for durability, using high-quality stitching and materials to ensure longevity.

What makes Sportifyer® garments comfortable?

We use premium fabrics that are soft, breathable, and hypoallergenic to provide maximum comfort.

Do your clothes shrink after washing?

Follow the care instructions on the label to prevent shrinkage and maintain garment quality.

Can I use fabric softener on Sportifyer® clothes?

For most items, we recommend avoiding fabric softeners to preserve the quality and performance of the fabric.

Privacy and Terms

Your Privacy and Security Matter to Sportifyer®

How do you handle my personal data?

Your information is used solely for processing orders and improving your experience. See our Privacy Policy for details.

How can I delete my account?

Contact customer support, and we’ll help you remove your account and personal data.

Where can I read your terms and conditions?

You can find our Terms and Conditions linked in the footer of each page.

Will you share my data with third parties?

We do not share your data with third parties without your consent, except for necessary services like payment processing.

Can I unsubscribe from your newsletter?

Yes, simply click "Unsubscribe" at the bottom of any newsletter email.

Order Tracking

Stay Updated on Your Sportifyer® Order Status

How do I track my order?

You’ll receive a tracking link in your order confirmation email, or you can track it on our "Track My Order" page.

My tracking link isn’t working. What should I do?

Contact support if you experience any issues with tracking; we’re here to assist.

How long does it take for tracking information to update?

Tracking information typically updates within 24-48 hours after the package is shipped.

What if my order status says "delayed"?

Delays can occur due to high demand or external factors. Contact support if you need assistance.

Social Media and Marketing

Stay Connected and Engage with Sportifyer®

How can I stay updated on new products and promotions?

Follow us on Instagram, Facebook, Twitter, and LinkedIn for updates, or subscribe to our newsletter.

Do you offer influencer partnerships?

Yes, we welcome influencers! Contact us via our social media pages or email for collaboration inquiries.

Are there any discounts for first-time buyers?

Occasionally, we offer promotions for new customers. Sign up for our newsletter to stay informed.

Trademark Information

Sportifyer® Brand and Intellectual Property Guidelines

Is Sportifyer® a registered trademark?

Yes, Sportifyer® is a registered trademark under the Indian government, representing quality and authenticity.

Can I use the Sportifyer® logo for my project?

Sportifyer® logos and branding are protected and cannot be used without permission. Contact us if you have a specific request.

Contact Us

We’re Here to Help – Get in Touch with Sportifyer® Anytime

How do I reach customer support?

You can email us at support@sportifyer.com or use our website’s live chat.

What are your customer support hours?

Our support team is available Monday - Friday, 10 AM - 6 PM IST to assist with any questions.